Alston Apartments Hotel in Carlton, for all your accommodation and travel needs, book your holiday today with Caravan Park Accommodation.
Alston Apartments Hotel is offering a mix of architecturally designed Studios and Two Bedrooms apartment-style accommodation to Corporate, Family, Couples, and Holiday Travellers. Whether you are here for 1 night, weekly, or monthly – with Woolworth supermarket (between central Lygon/ Drummond St) so close and our well-Equipped Kitchenette in your apartment you can prepare and cook your own meals at anytime – it’s perfect for those who seeks in-room conveniences.
4.0 based on 5 reviews
I recently had a dreadful experience staying in your Alston apartments in Elgin Street. I stayed there last November and thoroughly enjoyed the stay, location and friendliness of staff. I have since recommended you to friends in London which is where I live. I arrived at 1am to find a disgustingly dirty room. Please see the photos below. I asked the receptionist the next morning to move rooms however they were fully booked. I asked her to get housekeeping to thoroughly clean the room and in particular the sink as it was very dirty from previous guests. I arrived back in the afternoon and the sink was still dirty. I cleaned it myself. Other issues raised. The tea cups were stained. There is rotting timber in both the bathroom and living area. There is food, (possibly vomit) on the wall opposite the kitchen. The mould in the shower was the worst I have ever seen, even in travels through 3rd world countries. The toilet brush was disgusting and the bathroom floor covered in filthy fluff and hair. I asked to speak to the manager, Victor, first thing in the morning and again in the afternoon. He finally called me at 4pm. He was not interested in what I had to say in regards to the cleanliness of the room and offered me a free nights accommodation and said “that was being very generous”. I asked him to call me back as I was busy with my son at the time but he never called. I sent him photos of the room and a text message. I called home several times, asked the receptionist to call him as I was checking out and he didn’t bother to call me back at all. I have been in touch with Consumer affairs and they recommended a full refund as I have paid for a service and not received it. This experience has been most unpleasant to say the very least and severely impacted my stay in Melbourne and time with my son. On your website you are rated as 4*, however after contacting the star ratings they have told me you are not rated. Are you able to explain this misleading information?
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